Terms of service.

TERMS OF SERVICE - SIGN PRE RENTAL / EVENT

Bike-safari.com is a brand of Leonotis Adventures LTD. These terms and conditions are required to be signed on checkout online and on receipt of rental items.

Wherever used herein, the term “equipment” shall include any equipment rented from Bike-safari.com. Bike-safari.com, its agents, servants, and employees shall not be responsible for personal injuries or property damage, loss or delay incurred by any person arising out of the act of negligence of any direct or supplemental carrier or other person rendering any of the services or products being offered in these rentals; nor shall Bike-safari.com be responsible for any injuries, death, damage, loss or delay in any means of transportation or by reasons of any event beyond the actual control of Bike-safari.com, or of any agent or supplier, or due to force majeure. Renters follow any suggested itinerary at their own risk and agree not to hold Bike-safari.com or Leonotis Adventures LTD responsible for injury or death resulting from accidents. We strongly recommend the use of approved helmets whenever mounted on a bicycle. The bicycles provided for use are in satisfactory operating condition and participants agree to use them at their own risk or call deficiencies to the attention of a company representative. Individual bike specifications are subject to change based on availability of replacement components. Instruction in the use, assembly and maintenance of bicycles will not be provided and participants affirm that they are competent and familiar with the use of a multi-speed bicycle.

DELIVERY AND COLLECTION

Delivery and collection service is subject to approval by management at delivery and collection location, our courier provider and Bike-safari.com.

All delivery and collection locations are planned according to expected and indicated pickup and drop-off location submissions.

Renters are responsible for ensuring that management at their accommodation is agreeable to accepting bike delivery and providing safe storage for bikes pending the renters arrival. Similarly, renters are responsible for ensuring that management at the designated collection address are agreeable to safely storing bikes and handing them over to our courier service.

Renters staying in private residences may collect bikes from the nearest courier depot and return them to the same.
Delivery and collection locations must be provided and viability confirmed up to 30 days before rental start date. Changes to delivery location will not be accepted less than 2 days before rental start date.

MAINTENANCE, TUNING AND RESPONSIBILITY

While all our bikes are professionally serviced before dispatch, bicycles may need tuning or maintenance during the course of the rental period; such maintenance will be carried out at the renter's expense. Bike-safari.com will cover the cost of damages due to equipment failures beyond the renters control; i.e. damage occurred during transport or worn parts. Any deficiencies must be communicated to Bike-safari.com within 48 hours of receipt of the equipment. To be eligible for a refund on such parts and service, you must provide Bike-safari.com with a photo of the damaged or worn parts and an invoice for new parts or services. Bike-safari.com is responsible for structural deficiencies such as damaged frames, worn bottom brackets, suspension and wheel hubs.
Bike-safari.com is not responsible for the following occurrences during bike rental: gear tune ups / punctures / broken spokes / broken chains / broken derailleurs / broken drop-outs / wheel rim damage / torn saddles / stripped threads on pedal crank / damage beyond the control of Bike-safari.com and resultant of rider use or misuse.
If you are undertaking an unassisted bicycle tour we strongly recommend that you have some basic bicycle maintenance knowledge. A list of the closest bike shops can be provided on request in Arusha.

RESPONSIBILITY FOR DAMAGE OR LOSS

Customer agrees he/she will return the equipment in the same good condition as when received, ordinary wear and tear accepted, and to repair and replace lost or stolen, damaged or broken bicycles or parts or to reimburse Bike-safari.com for said equipment. Therefore regardless of the party at fault, customer understands and agrees to be responsible for the theft or damage to said equipment.

SUBLEASING PROHIBITED

Customer understands and agrees that any subleasing of rental equipment is prohibited and that any such sublease shall immediately cause termination and cancellation of this contract.

CUSTOMER LIABILITY

Customer shall assume liability for any and all damage or loss of and to personal property, accident / injury to other persons related to said rental equipment.

PERSONAL INSURANCE

We strongly recommend that you always carry a personal or travel insurance policy and leave a copy of the same with our team with clear instructions.

THEFT AND DAMAGE INSURANCE

You may pay an additional Theft & Damage insurance fee which in case of theft or damage to the bicycle will reduce payments by half those on our price list. In case of theft a formal Police Report must be lodged and a copy must be forwarded to us in order to activate the insurance. In case of damage a photo must be provided to us.

PAYMENT TERMS

Bike rental for groups of 5 or fewer: Upon confirmation, a deposit of 10% is requested to secure your reservation. This deposit is applied to your invoice and the remaining balance is payable up to 21 days before your start date or your reservation is subject to cancellation.

Bike rental for groups of 6 or more: Upon confirmation, a deposit of 10% per bike is requested to secure your reservation. This deposit is applied to your invoice and the remaining balance is payable up to 30 days before your start date or your reservation is subject to cancellation.

Cycling Holidays and all groups of 6 or more: Upon confirmation, a deposit of 20% per person/bike is requested to secure your reservation. This deposit is applied to your invoice and the remaining balance is payable up to 30 days before your start date or your reservation is subject to cancellation.

We require a damage deposit in the form of credit card charge plus the driver’s license / photo ID of one member of the party. In lieu of a credit card, a cash deposit of 500,000 tsh is acceptable.

Any deposit given by the customer shall be applied to the balance and guarantee the faithful performance of all the provisions of this agreement and all repairs necessary to said equipment. If any action is brought to enforce any of the terms of conditions of this agreement, or to recover any sums due to hereunder, customer agrees to pay all legal fees, court costs, or other expenses.

CANCELLATION TERMS

All Cancellation requests must be received in writing.
Bike Rental (groups of 5 or less):

21 days or more prior to your start date you have 3 options:

Switch to another date with no fees
Keep your balance on file for any future trip with no expiration*
Cancel your trip and receive a full refund of deposits

15 days - 20 days before your start date you have 3 options:

Switch another date for your trip with no fees
Keep your balance on file for any future trip with no expiration*
Cancel your booking and receive a 50% refund

14 days or less: no refunds, no credit

*subject to availability
Cycling Holidays and all groups of 6 or more:

30 days or more prior to your start date you have 3 options:

Switch to another date with no fees
Keep your balance on file for any future trip with no expiration*
Cancel your trip and receive a refund for deposits

22 days - 29 days before your start date you have 3 options:

Switch to another date with no fees
Keep your balance on file for any future trip with no expiration*
Cancel your trip and receive a 50% refund

21 days or less: no refunds, no credit

*subject to availability

All refunds are subject to a service fee of 5%.

Bike rentals and cycling holidays ending before the end date are not refundable.

Any applicable refunds will be issued upon return of all rented equipment.

LATE RETURN FEE :

An additional day’s rental fee will be charged for each day the customer keeps equipment after the return date specified on this contract. All equipment must be returned directly to Bike-safari.com or wherever agreed.

TERMINATION OF AGREEMENT:

Customer agrees that Bike-safari.com has the right to terminate this agreement at any time and retake possession of said equipment and for said purpose Bike-safari.com may enter upon the premises of the customer without becoming liable for trespass.

I accept the terms & agreements *PLEASE NOTE our legally registered name is Leonotis Adventures LTD and Bike-safari.com is a TRADE NAME